FAQ

We accept secure payments via Stripe (Visa, Mastercard, Klarna, Apple Pay, Google Pay – depending on availability) and PayPal.

All prices are listed in British Pounds (GBP) and include applicable UK VAT.

Yes – as long as your order hasn’t shipped yet. Please contact our Support & Return Center as soon as possible.

No minimum order is required.

You’ll receive an order confirmation email immediately after completing your purchase.

Yes – all transactions are encrypted and processed securely by Stripe or PayPal. We never store your payment details.

Available payment methods may vary based on your device, region, and order total. You'll always see what applies to your order.

At this time, only one payment method can be used per order.

Yes – Klarna Pay Later is available for eligible UK customers, subject to Klarna’s terms and approval.

We currently ship within the United Kingdom only.

Orders are processed within 1–2 business days. Shipping typically takes 4–6 business days from the dispatch date.

Shipping fees may vary depending on your order. A flat rate usually applies. If free shipping is offered (e.g. during promotions), it will be clearly displayed at checkout.

We ship directly from our suppliers using reliable UK delivery services. You’ll receive tracking information once your order is dispatched.

Yes – as soon as your order ships, a tracking link will be sent to your email.

If your order hasn’t arrived within 20 business days of dispatch, please contact our support team so we can investigate and resolve the issue.

Only if your order hasn't shipped yet. Please contact the Support Center immediately to request changes.

Orders are shipped from outside the UK, but all customs duties and import taxes are fully covered. You won’t be charged any additional fees at delivery.

You may return eligible items within 14 days of delivery.

Items must be unused, undamaged, and returned in their original packaging. Hygiene-sensitive items (e.g. underwear or swimwear) can only be returned if the packaging has not been opened.

All returns must be initiated through our Support & Return Center. Please do not send items back without prior confirmation.

Customers are responsible for return shipping costs. We recommend using a tracked and insured service.

No – returns must be authorized via the Return Center first. Unauthorized returns may not be processed.

Once we receive and inspect your return, your refund (excluding original shipping fees) will be processed to your original payment method within a few business days.

No – only the value of returned products is refunded. Original shipping costs are non-refundable.

We are not responsible for lost return packages. Please always use a tracked shipping method.

Yes – exchanges are possible, but must be requested through the Support & Return Center before sending anything back.

Unless otherwise noted, sale items follow the same return policy as regular items.

Each product page includes a detailed size guide and fit notes to help you choose your best size.

For fitted styles, we suggest sizing up. For relaxed fits, you may prefer the smaller size. If unsure, reach out to our team for advice.

Yes – every product page includes a full size guide to help you make confident choices.

We work with carefully selected suppliers who produce our garments under high quality standards.

Care instructions are listed on each product page and printed on the garment label. As a rule: Wash cold, avoid bleach, and air dry.

Not when cared for correctly. Always follow the care label to preserve fit and colour.

We create timeless, flexible pieces made for real life – blending clean design with everyday ease. Style that moves with you.